Frequently asked questions

Find everything you need to know about purchasing luxury timepieces, designer accessories, secure worldwide shipping, and our certified authenticity guarantee.

Are your watches and accessories authentic?

Absolutely.  Every piece we sell is 100% authentic and comes with full documentation. Our Genesis Collection watches include a certificate of authenticity and a 1-year warranty.

What are your shipping options?

We offer worldwide shipping, with free shipping on all orders over AED 150 across the Dubai area. Most orders are processed and dispatched within 1-2 business days

What is your return and exchange policy?

We accept returns within 14 days of delivery for unused items in original packaging. Exchanges are available for sizing or defects, and all Genesis Collection watches include a 1-year warranty

How can I contact customer support?

Our team is happy to help with any questions about products, orders, or your account. Reach out to us via the contact details on our website and we will get back to you as soon as possible

Address

Dubai, United Arab Emirates

Shipping worldwide

Opening Hours

Mon - Fri: 9am - 5pm
Saturday: 10am - 3pm
Sunday: Closed

Contact

Email us anytime